General Rules & Regulations:

• General rules and regulations- additional rules, requirements, and safety information is included upon delivery and in the waiver release documentation in addition to the below information.


• Service is at the discretion of Barefoot Staff. Barefoot has a no tolerance policy for threatening behavior of any kind toward our staff.
• Late fees can be incurred if we attempt to deliver a rental, and the renter is not present for delivery (without prior notice). Late fees start at $20.
• The rental equipment must be at the agreed upon location at the agreed upon time indicated during drop off (unless extended with at least 1-hour prior notice). Inability of staff to pick up equipment will incur a late fee starting at $20 and will increase to equal standard rental costs of the rented item plus the initial late fee ($20 + standard rental duration/ item price).
• Damage, loss, or theft of rental equipment will be covered by the renter. The renter is responsible for all equipment and user safety once delivered and until picked up by Barefoot Staff. Any damage to equipment caused by the renter is the responsibility of the renter who will cover the cost of expenses for repairs or replacement at the designated repair source/ replacement source of Barefoot's choosing. 
• Credit cards will be held on file by Barefoot during the rental duration. If rental equipment is damaged, lost or stolen, the renter will be charged on the held credit card unless a different source of payment is agreed upon between the renter and Barefoot.

Bike Rental Questions

1. If my bicycle gets a flat, can I fix it myself? What should I do?
-Call us immediately! We will bring you a new bike. Repairs are only made by Barefoot Staff.

General Questions

1. If I have a 1-day rental but want to keep it longer, can I do so?
-Yes, we allow rental extensions for any rental duration, please call and extend BEFORE your rental is due to be returned. Not extending ahead of time may incur a late return fee.

2. If I extend my rental, do I need to pay right then?
- Continue to enjoy your rental! We will collect payment when your rental is picked up during the new rental pick up time/date.
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3. Does Barefoot provide safety equipment?
-Depending on which item you rent, we always provide helmets, life vests, and leashes with every rental.

4. Can I use my rental equipment at night?
-No. Barefoot does not provide night gear, such as lighting, for our rentals.